Kenyataan akhbar Malaysia Airlines (MAS) pada 19 Julai 2014; 10 pagi
Saturday, July 19, 10:00 AM GMT +0800 Media Statement 5: MH17 Incident
Media Statement 5: MH17 Incident
In light of the MH17 incident, Malaysia Airlines will be waiving any change fees for passengers who wish to make changes to their itinerary to any MH destinations.
Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non refundable tickets.
Our Enrich passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.
These waivers are only applicable from 18 July 2014 until 24 July 2014, for travel between 18 July 2014 until 31 Dec 2014.
Passengers who wish to make changes to their travel plans may contact the nearest Malaysia Airlines ticketing office, or call our global Call Center at 1-300-88-3000.
Malaysia Airlines deeply regrets the loss of MH17, and is very much appreciative of the support from our passengers.
Kenyataan akhbar Malaysia Airlines pada 19 Julai 2014; 11.40 pagi
Saturday, July 19, 11:40 AM GMT +0800 Media Statement 6: MH17 Incident
Media Statement 6: MH17 Incident
The below table shows the latest number of passengers and their nationalities of those on-board MH17, as of 19 July 2014:-
Netherlands 192 (including 1 dual Netherlands/USA citizen)
Malaysia 44 (including 15 crew & 2 infants)
Indonesia 12 (including 1 infant)
United Kingdom 10 (including 1 dual UK/S. Africa citizen)
New Zealand 1
Malaysia Airlines is working closely with the respective embassies to notify the next-of-kin of the passengers.
Our focus now is to work with the emergency responders and authorities and mobilize its full support to provide all possible care to the next-of-kin.
Our thoughts and prayers are with all affected passengers and crew and their family members.
The airline will provide regular updates on the situation.
Families of passengers and crew may contact +603 7884 1234 (Malaysia) or +31703487770 (Netherlands).
For media queries, kindly contact +603 8777 5698/ +603 8787 1276.